A woman holding a tablet with a black car in the background.
Anonymous inspections of workshops

Follow-up of quality development measures within the company.

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Mystery Shopping

Through Mystery Shopping, the client receives information on how internal procedures and processes function in reality.

Mystery Shopping, or "anonymous checks," in the automotive industry involves monitoring the entire flow chain during vehicle purchases, repairs, servicing, purchase of spare parts, etc., in connection with the company's interaction with the customer.

Mystery Shopping with DEKRA is an excellent way to follow up on other quality improvement measures within the company and should be seen as a complement to them. Therefore, it is advantageous to combine it with other DEKRA services.
As a business owner, you decide whether the test should focus on sales and/or the service market. DEKRA specializes in the automotive industry with its unique conditions and prerequisites. This is an important consideration when choosing a partner for Mystery Shopping.

Mystery Shopping is tailored to the client's product range and may include:

  • Ordering via phone or visit
  • Order reception
  • Completed repair/service
  • Delivery
  • Payment
  • Customer experience
The test is carried out by DEKRA personnel during customer visits to workshops or car sales. For tests requiring fault preparation, DEKRA performs these tasks. Brand-specific customer surveys may be included in the checks.

We're looking for you with the right car

We're looking for individuals who, in connection with maintenance, are willing to make their car available for our workshop test, also known as "Mystery Shopping."

This means we'll check your car before and after service, and you'll be asked to fill out a customer survey. As a symbol of appreciation for your participation, you'll receive compensation.
Read more below.

Submit your interest

If you'd like to make your car available for our workshop test or so-called "Mystery Shopping," please submit an expression of interest using the button below.

For those selected, this means we'll check your car before and after service, and you'll fill out a customer survey. As a symbol of appreciation for your efforts, you'll receive compensation.
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