Fältmätargatan 15
721 35 VÄSTERÅS
Quality Service and Excellent Customer Experience
Strategies to effectively manage and grow your business
Quality Service and Excellent Customer Experience
Strategies to effectively manage and grow your business
Automotive Dealers and Service Centers
Driving business growth through enhanced customer experience.
The automotive industry relies on dealers and independent service centers to boost vehicle and parts sales while delivering high-quality customer service.
When customers visit dealerships to explore, test drive, and purchase vehicles, aftersales services and workshops also play a critical role in enhancing customer satisfaction, building loyalty, and strengthening brand value.
Challenges and Success Factors for Future Dealerships
In distribution networks for both new and used vehicles, well-managed facilities, modern diagnostics, and technical expertise are fundamental to success. At the same time, dealerships face challenges such as improving management systems, implementing effective marketing strategies, developing relevant online services, and safeguarding their assets. To maintain margins and meet new demands in mobility and digital retail, dealerships must comply with strict environmental regulations and make smart investments to keep pace with technological advancements.
DEKRA’s service portfolio goes beyond regulatory compliance, offering practical and integrated solutions that include warranty audits, damage and standard audits (for body shops, aftersales services, and car dealerships), Mystery Shopping, and impartial assessments. We also provide specialized services for the return of leased vehicles, car testing with or without damage assessments, and workshop quality coaching through DEKRA Workshop Quality (DVK).
Benefits of partnering with DEKRA:
- Enhance professionalism to manage increasing business complexity through solutions that integrate diverse expertise and ensure the highest quality.
- Implement comprehensive service packages that support digitized and innovative distribution channels, as well as SERMI compatibility.
- Create value propositions that improve the customer experience—from training and coaching to consulting for your entire network's staff.
Support Services for Strong and Effective Solutions
DEKRA supports dealers and aftersales services with solutions designed to improve performance, optimize sales strategies and processes, strengthen management systems, build loyal customer relationships, and enhance overall business operations.
Why Choose DEKRA?
With a focus on safety at home, at work, and on the road, DEKRA is your global partner, offering comprehensive services for a safe, secure, and sustainable world. With over 45,000 specialists worldwide operating in more than 60 countries, we are dedicated to creating a safer world through consulting, inspections, certifications, audits, and training.
Selected Solutions and Services
DEKRA’s experts employ proven strategies and tailored tools to develop customized programs that meet your specific goals. From planning to aftersales, DEKRA guides you through every step, assessing your needs, creating an action plan, and implementing your solution.
Contact form for DEKRA QM services
If you would like to be contacted by DEKRA, please fill in the form below and we will get back to you as soon as possible.