We want to do our best to ensure that you receive good treatment and of course all our decisions must be impartial and correct. If you have suggestions for improvement or views on our operations, we will gratefully receive them.
If you are dissatisfied with something, you can file a complaint or appeal a certification decision. Complaints about DEKRA Industrial's handling of certification tasks for personal certification of Welders should be made to the Technical Manager Welding or Quality Manager DEKRA, Solna, Hemvärnsgatan 11B, 171 26 Solna, exchange 010-455 10 00. You can also use the form at the bottom of this page.
Receipt of the complaint or appeal must be confirmed by DEKRA to the complainant within 10 working days. Assessment and investigation of the complaint will be carried out by personnel independent of the assignment, normally the Welding Technical Manager and the Quality Manager. The results of the analysis and investigation as well as the decision on measures are communicated to the complainant for the opportunity to comment as soon as possible.
The button below takes you to the form for submitting suggestions for improvement, comments or complaints.
